Full payment is required 72 hours before your booking date. Your booking isn't confirmed until payment is received.

• 10+ days before: Full refund minus a $50 admin fee

• 3–10 days before: 50% refund

• Less than 72 hours: No refund

• No-show: No refund

Yes! changes to guest count, menu, or timing must be requested at least 72 hours in advance. Changes within 72 hours may not be accommodated and are not eligible for refunds.

We offer a one-time reschedule with full credit applied to a new date. If cancelled a second time, standard policy applies.

Email catering@12neighbours.com or call (506) 262-2421 with your name, booking date, type of booking, and what you'd like to change.